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Richard Russo Insurance Agency Blog: customer service

View the latest blog posts from Richard Russo Insurance Agency.

Overall satisfaction among homeowners insurance customers who filed a property claim has improved for the second consecutive year. According to the J.D. Power 2014 Property Claims Satisfaction Study, satisfaction among homeowners insurance customers who filed a property claim between April ... READ MORE >>

Big savings are not all they seem, at least when it comes to buying auto insurance. The just-released J.D. Power 2014 U.S. Insurance Shopping Study finds that poor service is a leading reason why customers shop for and switch to a new auto insurer, rather than price. READ MORE >>

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